Category: communication skills

Article: Managing Generational Tension

Much has been written about millennials in the workplace, and “generational tension” or “generational issues.” Here’s an article that suggests that while different generations are indeed different, the key to managing any kind of tension that arises is to make

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Bad, Wrong, or Stupid: How Not to Influence

by B. Kim Barnes “How can you believe a thing like that?” “That’s completely irrational.” “You’ve joined the lunatic fringe, I see.” “If everyone thought/dressed/acted/voted that way, we’d be in big trouble.” How many times in the past few months

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Building Relationships at Work

Workplace relationships are often different from relationships outside of the office. Work cultures vary, but in many organizations, you might act more reserved than you would in an informal setting or choose your behavior in light of the other’s positional

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The Power of “Bula”

I traveled to Fiji this past year and was struck by the friendliness of the people. I’d never encountered such upbeat, content and kind folks. For example, I was intrigued by how their simple greeting, “Bula“, meaning “Hello,” to every passing stranger

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What to Consider When Influencing Your Manager

You are at your desk at work and a brilliant idea comes to you. You jump up, tell your manager the idea, and he or she shoots it down without a second thought. You go back to your desk feeling

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