A recent Gartner study concluded that there were three qualities that characterized especially effective leaders – qualities that only one in four respondents reported were true of their managers. The three qualities are:
Authenticity; leaders were open about their thoughts and feelings
Empathy; leaders were tuned in to and interested in the experience, needs, and interests of those who report to them
Adaptability; leaders were flexible in responding to those needs and interests.
Leaders with these qualities, the report states, contributed to better engagement, performance, and retention of their team members.