Puzzles, Mysteries, and Muddles:®
Taming the Wild Things that Keep You Up at Night
One of the fundamental functions of any organization is to solve problems. In any industry, success is a direct reflection of the organization’s problem solving ability. In this workshop, we take a deeper look at the components of effective problem solving, and propose a four-phase approach. Ironically, with effective problem solving, “problem solving” is not the first thing that you do. In fact, it is the last thing you do. During this workshop, we will take a deep dive into exactly how to make your problem solving efforts more precise, efficient, and effective.
At times, the way we approach problem solving actually becomes the problem. Attacking small problems can be a way of avoiding larger, more systemic issues. Moving to action too quickly can create a lot of activity with minimal results. In our model, problem solving is a tool for translating intention into action, responding to the unpredicted, and making the most of limited resources. Done well, effective problem solving identifies and targets the right approach, level of effort, and resources to achieve the desired result. We achieve this by distinguishing among six problem types. Different types of problems require different approaches to finding solutions. Armed with a definition of those differences, you’ll be able to understand more precisely the unique and subtle features of any problem situation and know how to target your approach.
This dynamic, experiential program uses twenty years of problem-solving research to address the complexity of problems we face in organizations today.
Objectives and Outcomes:
This program will enable organizations to find high quality solutions at the lowest possible cost in time, effort, and other resources. At the end of this program, you will be able to:
- Define four phases of problem solving
- Apply key criteria to differentiate among six problem types
Armed with those key distinctions, you will be able to:
- Apply the problem types to your specific situation
- Construct a project charter that flows from the unique features of your problem type(s)
- Produce a plan that is ready to execute in your organization
Who Should Participate?
- Individuals working in a project or team-based organization
- Individuals responsible for working with customers, suppliers, subcontractors, resellers, or service providers
- Individuals involved in continuous negotiation about priorities and resources
- Leaders and managers who need to deal with difficult problems